Service · During the tender
Solution & Service Design
For bid and operations leads who need a delivery model the buyer will believe and your team can run.
What we do
What the service covers
We engineer comprehensive operational blueprints that translate complex procurement requirements into deliverable, fully costed services. We bridge the gap between high-level strategy and on-the-ground execution, ensuring your proposed delivery model is highly competitive and operationally resilient.
Operational & Workforce Modelling
We convert raw operational data into scalable staffing models. We design shift patterns, resource allocations, and management structures that meet government value-for-money criteria while ensuring safe delivery.
Human-Centred Service Journeys
We design services to be accessible, safe, and compliant whilst supporting vulnerable populations in highly regulated environments.
Technology & Infrastructure Integration
We design the structural interfaces between your core operations and necessary support systems, embedding IT, digital tools, and facilities management workflows into the overarching service model.
Operating Model & Governance
We define how the service is run and held to account: roles, decision rights, performance reporting and contract management, so the buyer can see who is accountable for every outcome from day one.
How it works
Steps and typical timings
Step 1
[Week 1]
Requirements
We translate the specification into the service the buyer is actually buying.
Step 2
[Weeks 1–3]
Model
We turn operational data into staffing models, shift patterns and management structures.
Step 3
[Weeks 2–4]
Journeys
We design service user journeys that are safe, accessible and compliant.
Step 4
[Week 4]
Sign-Off
We hand the solution to the writers and the commercial model as one agreed design.
What you get
Deliverables
- Operating model and organisation design
- Staffing model by role, shift and season
- Service user journeys
- Technology and facilities interfaces
Proof
Where we have done this
A first central government contract, staffing model built from a blank page
ClientHealthcare provider bidding into a central government department for the first time
ChallengeNo historical staffing data for the service and a buyer expecting an evidenced 24-hour workforce model.
What we didTurned injury-type distributions, clinical process times and arrival forecasts into a staffing baseline by role, per 24 hours, flexed by season. Wrote the workforce, mobilisation and clinical delivery responses that evidenced it.
OutcomeContract won.
ServicesSolution & Service Design · Bid Writing
What is solution design in a bid?
It is the delivery model behind the answers: who does what, when, with which systems, at what cost.
Buyers score the delivery model through quality questions on staffing, mobilisation, risk and social value, so a clear service design keeps those answers consistent and deliverable.
Do you work with our operations team?
Yes. We build the model with your operational leads so they recognise and can deliver it.
Service blueprints, user journeys and staffing models make the design easy for operations teams to check, cost and later mobilise.
Can you design services for vulnerable people?
Yes. Much of our work is in justice, immigration and healthcare, where safeguarding sits at the centre of the design.
This work includes safeguarding, risk assessment, trauma-informed practice and multi-agency working, which evaluators in these sectors expect to see built into the design.
What does solution design cost?
It is usually scoped alongside the bid.
The fee depends on the number of service lines and how far the design feeds into the price, staffing model and mobilisation plan.
Solution & Service Design
Talk to us about solution & service design
Send us the opportunity and the deadline. We will tell you whether this service fits, what it takes and what it costs.
We reply within 48 hours. Everything you send is treated as confidential.