5 step business guide to changing IT provider

5 step business guide to changing IT provider

What’s stopping you change your IT supplier?Probably sounds like a lot of hassle and more effort than it’s worth.

We can help make the process as painless as possible.We’ve done it enough times now so you don’t have to worry.
Here’s the 5 step formula we use to help make the process as smooth as possible.


Step 1: What the new supplier should be asking:

Audit of current systems

If the new supplier has the experience, they will ask to do an audit of your network before providing services.

It’s an essential step that should be included in their proposal.Without this information, hidden costs may appear which were not budgeted for.

The goals and strategy for the business.

It’s critical that the IT supplier knows this information.

Many suppliers will not ask these probing questions and want to get down to the technical detail.

However, the new supplier needs to know this information when it comes time to upgrade systems or change of systems.

What’s planned for the business will dictate what technology solutions are put in place now and in the future.

If the correct investment can be made earlier on this will work to the businesses favour in later stages.


Step 2:Review of the current contract.

Depending on the level of service provided by the incumbent IT supplier there will usually be a formalised contract of service.Within this contract, there will be clauses that dictate the process for termination of the contract.

There will also be an agreed date with the incumbent supplier when the contract will ends.This date has to be carefully managed to provide a seamless end date and start date to the new contract with the new IT supplier.


Step 3: Exchange of information.

Usernames and password for access to admin level on servers, network devices, and cloud services. The incumbent supplier will have a record of all of these details usually in the form of

network addresses
cloud and offsite service login URLs

Please note this is the bare minimum your current IT provider should have an extensive library of information on your internal network and IT infrastructure landscape.

This information should be requested at the time of termination by you the business and not the new IT supplier.


Step 4: Change over day.

At this stage, things will be well on their way and new supplier ready to support your IT and technology’s needs.Depending on the service agreed and what is to be fulfilled within the contract a formal communication to all staff may be required notifying them of:

• Change in supplier
• Contact details of the supplier
• Methods of communication (how to raise a support ticket)

Step 5: 3-month review of service.

The 5th and final step is often missed in the change of provider.After the contract start date, a 3-month review of service meeting should be held by key stakeholders and the new IT supplier.

The agenda for this meeting should include feedback of how the new service is taking shape within the organisation and an action plan for outstanding area’s that could do with improvement.

Whilst a 3-month review of service is not critical in the changeover process it will complement the goals and strategy for the business.

If you are looking to change IT supplier we’ve got you covered